New to Ampler? Start here!

• Why should I get an Ampler?
• App & connectivity features for Generation 2 models
• Will single speed or gears be the right option for me?
• What is the outlet / refurbished bike quality?
• Where can I take my Ampler for service or inspection?

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Battery & Motor

• Where is the battery?
• Can the battery be removed and repaired?
• The Ampler Motor - specs & details
• Is there any motor resistance above 25 km/h or without support?
• Do you offer an additional battery pack / range extender?

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Frequently Asked Questions

• Can I order an Ampler with different parts or colour?
• Can I have a higher handlebar?
• Can I Install a child seat?
• What is the maximum weight load?
• Which bike lock should I use?

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Payment, Leasing & Financing

• Payment methods, currencies, leasing and financing
• How does leasing & financing work?
• How does the payment process work? When do I receive an invoice?
• Can I order VAT-free?
• Which bike insurance do you offer?

Shipping & Delivery

• Which countries does Ampler ship to at what cost?
• What is the current delivery time?
• How will the bike be delivered?
• Returning your bike
• Following the status and tracking your order

First steps with your new Ampler

• Checking for delivery damages
• Setting up your Ampler bike
• Setting up your Ampler app and connectivity features
• Ampler user manuals & specification lists
• All button functions at a glance

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Maintenance Guide & Care Instructions

• Keeping your bike well maintained
• Inspection list / Maintenance intervals
• How to take care of your brakes
• The right tyre pressure
• How to take care of your battery

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Ampler App & Settings

• Firmware Update for Generation 1 Bikes - Step-by-Step guide
• The new Ampler app for Generation 1 owners
• Firmware update - how & why?
• Where can I download the Ampler Bikes app?
• Registering an account in the Ampler app

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Troubleshooting Tips

• I don't have any motor support
• Generation 2 Connectivity Troubleshooting Guide
• Gen2 only: How to put the bike into sleep mode (battery shutdown)
• Connecting the app to the bike via Bluetooth
• I have less capacity than usual

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