You will receive a tracking number to your e-mail address as soon as the bike leaves our workshop. Shipping can take 7 to 14 days.
We ship our bikes with a freight forwarder, not with a parcel service, which means the box will be delivered either curbside, or to the first entryway of your house, but not up into apartment buildings or offices. The box is quite large and unwieldy, make sure you have someone helping you carry it up stairs if need be. It is not much heavier than the bike itself.
As the box is quite large (1840 x 260 x 1190 cm), the e-bike requires minimum assembly. You'll only need to turn the handlebar straight, attach pedals and reflectors and give the bike a first check (charging, tyre pressure, test ride).
You will also receive all tools necessary for the setup itself.
The bike comes to you with a charge level between 40% - 90%.
If you want to know more about your bike in advance, you can read the manual here.
Let us know if you have further questions.