The average delivery time, i.e. the time from when the bike leaves our warehouse and arrives at your address, is 7-14 working days from the shipping date.
The shipping date is the date when the bike leaves our warehouse. This date is shown directly on the model page when you select the frame size, colour and, if available, the desired gearing. This date is an estimate.
If the model is shown as “ships immediately” in your desired configuration, we will ship the bike within approximately 24 hours.
We keep the date always current, an earlier delivery is not possible.
In every automatic e-mail we send you after you place your order, you will find a link to the status page, where you will also find the approximate delivery time. After shipping, you will receive a link from us with which you can track the shipment. You will also be shown an approximate delivery date as soon as our freight forwarder can estimate this. You will be informed of the exact delivery date up to one day in advance by phone or SMS by the freight forwarder.