You have the right to cancel your order until the day the bike leaves our storage in Tallinn. Please contact us at firstname.lastname@example.org.
Once it has arrived with you, and you are not happy with it, you can return it free of charge within 14 days, let us know via the e-mail address above, and we will send you instructions. Please keep your original box.
For a full refund, the bike must be in its original condition.
If you want to exchange your bike to another size, model, configuration or colour, we will ship you the exchange bike without additional shipping costs, if the return of the initial bike is handled in due time.
If you order in the showroom and have the bike delivered to your home, you can return it within 14 days.
For showroom pick-ups (bikes set-up and handed over by our staff), returns or exchanges are not possible.
Note for leasing orders
If you are leasing the bike, please do not sign the handover agreement if you want to make use of your 14 day free return period. Contact us within 14 days if you want to return the bike free of charge - if you have already signed the handover agreement within those 14 days, it is not possible to return the bike. If you want to keep the bike, simply complete your leasing contract by signing the handover agreement.
Changes in your address
You can change the delivery address until you received an e-mail that the bike has been shipped. Contact us immediately if you want your address changed. Please also let us know as soon as possible when you might go on holiday during the timeframe of your delivery.
Read more about cancellation and returns in our Terms & Conditions