How to do a software restart

A Software restart clears up your bikes memory and starts it fresh.

To reset your bike:

  1. Hold down the power button for at least 10 seconds (20 seconds if you have a model before 2017) until the LED light turns off along with the bike
  2. Turn on the bike on again from the power button or let a charge a while, if the battery has run out
  3. Check the connection via your app and see if everything works as it should


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