How to do a firmware restart

A firmware restart clears up your connection and starts it fresh. You can do this through the button or the app. Here is how it works through the button:

To restart your firmware:

  1. Hold down the power button for at least 10 seconds (20 seconds if you have a model before 2017) until the LED light turns off along with the bike. Don't let go earlier.
  2. Turn the bike on again from the power button or let it charge a while, if the battery has run out
  3. Check the connection via your app and see if everything works as it should

Watch this video to see how it works, please note that this video reflects the switched-on state. If you have the new firmware, the bike behaves differently in the switched-off state - as mentioned above.

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