App & connectivity features for Generation 2 models

For our Generation 2 e-bikes, we offer connectivity features, controlled via our app 2.0 and made possible through GSM & GPS modules inside the bikes.
Here is a quick overview of the frequently asked questions:

What are connectivity features?

  1. App connectivity via Bluetooth
    • The app as a window into your Ampler bike
    • Also available for Generation 1 models
  2. NEW: Location and internet services
    • Bike tracking
    • Movement alerts
    • Remote bike status updates
    • Automatic over the air firmware updates without use of the app
    • Remote diagnostics

How can I enable location & internet services?

The functionality will be activated by authorising yourself as owner through the app, and you are able to use all services named above. You can also always deactivate GPS & GSM through the app. Learn more about authorising and our security features possible for Generation 1 and Generation 2. Make sure to always use the same account in the app after authorising.

Can I send someone my live location?

Accurate live tracking while riding is not possible and would also drain too much battery from the bike.

The bike must have an active GSM and GPS connection and then reports its position and status to the app:

  • When the bike is turned off.
  • When the bike is turned on.
  • When the button is locked or unlocked.
  • When it is charged or taken out of charging active (plug is removed).
  • When the button is locked and the bike is moved (movement alerts).

Once the connection to GSM and GPS is active, the bike sends this data every 30-60 seconds or when it is moved while locked.

If it does not have an active connection, it sends this data as soon as a connection is possible.

Is it possible to use the bike without an app?

All our bikes can be operated without an app, simply by pressing the power button. These are basic functions such as switching the bike and lights on and off, as well as changing the support levels. 

However, the initial authorisation to activate the location & internet services, and among other things, the locking of the power button is only possible via the app.

Also keep in mind that it is the bike that sends GPS and GSM data and, unlike Generation 1, there is hardly any direct data exchange between the bike and the app. We can send firmware updates much more reliably as a result.

Does it cost a monthly or annual fee?

There are no fees or hidden contracts, the costs of our location & internet services are included in the price for 2 years after your purchase. 

What happens after 2 years?

You will be able to start a subscription for €5.00 / month if you like to continue using location & internet services. If not, Bluetooth connectivity and functionality of the app (controls, statistics, button lock etc.) will remain, and you are fully able to use the bike, but all features included in location & internet services will be turned off.

What does remote diagnostics mean?

For this, we can troubleshoot any issues with your bike's sensors remotely and help you more directly if anything should happen, if you have location & internet services enabled. We have very limited insight into your location data and will never use your data for marketing purposes or share it with third parties.

I have a Generation 1 bike, can I activate or retrofit GSM and GPS?

This is not possible, our Generation 2 bikes have been re-developed from the ground up and include components and features which can not be retrofitted. But we are improving our features for older bikes as well: the new app is also available for Generation 1 users, including features like authorisation & button lock.

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