Yes, it is possible to replace the hidden battery of your Ampler in case of service. The frame and the battery are designed in such a way that every professional bike shop is able to remove the battery and, if needed, replace it with a new one within an hour. If something is wrong with your battery within the 2-year warranty period, we of course cover the costs.
To remove the battery, please first contact the Ampler Customer Support. If you do not have an Ampler Servicepartner nearby we nonetheless suggest to visit a professional bike shop. In this case we will provide you specific instructions on how to remove the electric bike battery.
If you need to replace the battery after the warranty period has ended, or if you want to upgrade older Ampler models from 250 Wh to 336 Wh, you can order a new battery directly from Ampler Bikes for approx. 350 €.
Old batteries are of course collected and recycled by us in accordance with local legislation, and your old Ampler battery is always disposed of free of charge.